Applicable au 25/09/2024
NAVIGATION
IDENTIFICATION
We,
MONIA LISASI
and its affiliated entities (“
MONIA LISASI”, “we”, “our” or “us”), respect your privacy and handle your information with the utmost care.
This Privacy Policy explains how we collect, use, and disclose your information through our websites, mobile applications, products, customer support, and other services (collectively referred to as “Product”, “Products” or “Services”), as well as any other third-party service or product linked to this Privacy Policy.
By accepting this Privacy Policy during the setup of your account, or by using our products or any other third-party service or product linked to this Privacy Policy, you consent to the processing of your information as defined in this Privacy Policy.
This Privacy Policy explains how we collect, use, and disclose your information through our websites, mobile applications, products, customer support, and other services (collectively referred to as “Product”, “Products” or “Services”), as well as any other third-party service or product linked to this Privacy Policy.
By accepting this Privacy Policy during the setup of your account, or by using our products or any other third-party service or product linked to this Privacy Policy, you consent to the processing of your information as defined in this Privacy Policy.
WHY THIS POLICY?
At
MONIA LISASI
(“we”, “MONIA LISASI” or “Monia”),
we are committed to respecting your privacy and making the confidentiality of your data one of our top priorities.
We have established this privacy policy (“Policy”) to ensure transparency regarding how we collect and use the data of our customers or visitors, both in our stores and on our website www.monialisasi.com (“the Site”), and to inform you of your rights.
Whenever we collect your data, all our teams ensure to:
We store your data only for the time strictly necessary to achieve the purposes of our processing, and we regularly update the data we hold about you.
We have established this privacy policy (“Policy”) to ensure transparency regarding how we collect and use the data of our customers or visitors, both in our stores and on our website www.monialisasi.com (“the Site”), and to inform you of your rights.
Whenever we collect your data, all our teams ensure to:
- Use your data in a lawful, fair, and transparent manner;
- Collect only the data necessary for managing our products, sales, and website;
We store your data only for the time strictly necessary to achieve the purposes of our processing, and we regularly update the data we hold about you.
DATA CONTROLLER
Monia LISASI,
Independent Entrepreneur registered in Belgium under the number BE0792208403, with a share capital of €0 and whose registered office is located in Belgium, and more specifically
Mrs. Monia LISASI, acting as Manager of the company
MONIA LISASI, is responsible for the processing of personal data of her customers and visitors to the Site (“you”).
Name: Mrs. Monia LISASI
Address: Unavailable
Email: hello@monialisasi.com
Name: Mrs. Monia LISASI
Address: Unavailable
Email: hello@monialisasi.com
DEFINITION OF PERSONAL DATA
Personal data are concrete or personal information related to a specific or identifiable natural person (for example, your name, your phone number, your address, as well as all basic data provided when creating your customer account).
Non-private data (“pseudonyms”) are information related to a specific person or account that is not sufficient to identify that person.
DATA COLLECTION
When you use our Site www.monialisasi.com in any way, you may be required to provide a certain amount of personal data about yourself, meaning information that directly or indirectly allows for your identification.We collect and record these data when you:
- Browse the Website
- Create an account
- Participate in the blog
- Fill out a form
- Contact customer service
- Log out
- Direct Collection from You
- Automatic Collection
- From Third-Party Sources
- Device Permissions
CATEGORIES OF DATA COLLECTED
To proceed with the processing mentioned above, MONIA LISASI may collect the following personal data from you:Identification Data
- Civil status / Last name / First name
- Date of birth
- Email address / Phone number
- Username and password associated with your user account
- IP address
- Browsing history
- Information about the devices from which you access the Website
- Referrer URL
- Preferences and interests, etc.
- Geographical position or movement data of the device when using certain features
PURPOSE OF DATA COLLECTION
ReasonsDuring the relationship you maintain with MONIA LISASI, regardless of the nature of this relationship, MONIA LISASI may collect personal data from you for several reasons:
- The creation of your personal account and logging into it
- The management of the client database
- Responding to your inquiries or requests for information regarding the marketed products or your complaints
- The management of user comments
- The publication of personalized advertising content and product recommendations
- The sending of marketing newsletters, solicitations, and promotional messages, with your consent, to keep you informed of new developments
- The conducting of satisfaction and opinion surveys
- The fulfillment of our legal and regulatory obligations
- The management of your requests regarding your rights as described in Article 11
- Is necessary for the execution of the sales contract concluded between you and MONIA LISASI, such as: ensuring follow-up, execution, and management of the contract (Creation of your personal account, payment, invoicing, management of defaults and potential disputes, management of returns, responding to your complaints) in compliance with applicable legal and regulatory conditions; delivering the products you order and responding to your requests
- Is necessary to comply with the legal and regulatory obligations imposed on MONIA LISASI, such as social and tax declarations and accounting obligations
- Is necessary to uphold our legitimate interests such as the development of MONIA LISASI‘s activities, improving customer service, administration, maintenance, and enhancement of the website, combating fraud, and managing your customer account
CONSERVATION LIFE
Data Retention PolicyWe do not retain your data indefinitely: we delete your data when it becomes unnecessary. For example, we use your customer data only for the duration of our business relationship and for three years after our last contact (whether you are a prospect or a client).We may retain this data longer if it allows us to establish proof of a right, or if it must be retained under a legal obligation. This data is then kept in the form of archives, meaning separately from other data, and for a duration compliant with legal obligations or timelines set by law.Thus, the data necessary for managing orders and billing is retained for the entire duration of the business relationship and for ten (10) years in accordance with accounting obligations. Additionally, in the context of prospecting, the data is retained for a period not exceeding three (3) years from the end of the contractual or commercial relationship, the closure of the customer account, or the delivery of the last order placed on the Site.We have developed a Data Retention Policy that you can access by contacting us at the following address: hello@monialisasi.com
FIGHT AGAINST FRAUD
Data Verification PolicyMONIA LISASI reserves the right to verify the personal data provided when placing an order and to take all necessary measures to ensure that the account being charged belongs to the person placing the order. To prevent fraudulent payments, proof of identity and/or residency may be requested. MONIA LISASI reserves the right to cancel any order that does not satisfactorily meet this verification.
DATA SHARING
Data Ownership and Sharing PolicyWe are the sole owners of the information collected on www.monialisasi.com: your personal data will not be sold, exchanged, or transferred to another company without reason or without your consent, outside the framework of use defined below.With whom do we share your data?
- Our team members
Your data is only accessible to authorized personnel, by virtue of their position, to process it (such as members of our marketing, sales, logistics, and IT departments, as well as those responsible for monitoring and litigation).
- Our subcontractors
We also transmit your data to our subcontractors, who process it on our behalf and provide the necessary guarantees for its protection, such as our carriers, suppliers, WordPress, WooCommerce (e-commerce software), and our cash and accounting software.
- Our partners
Your data may also be transmitted to our trusted partners working with MONIA LISASI and applying appropriate confidentiality measures.
- Payment service providers
Your data is directly collected by our payment service providers: Checkout, Alma, Stripe, and PayPal. These entities collect, process, and use payment data to provide payment services to each user wishing to order products on the Site. Payment data will be processed by our providers in accordance with the strictest security rules applicable in the e-commerce sector. Notably, transactions are carried out through a secure and encrypted process according to state-of-the-art techniques.
- Various service providers
Your data will be transmitted to third parties only if you have previously consented or if the law allows it, in the context of fulfilling your order, billing, and for marketing purposes specific to MONIA LISASI. In this regard, we may share your personal data with the following entities:
- Our hosting provider: Hostinger
- Our marketing providers: Google Ads, Meta Ads, Analytics
- Other organizations
We may also be required to transmit your data to organizations, legal auxiliaries, and judicial officers when the law requires us to do so.
DATA SECURITY MEASURES
Security Measures for Your Personal DataWe implement a variety of security measures to preserve the security of your personal data. To prevent any unauthorized access, use, modification, destruction, loss, damage, or disclosure, technical and organizational measures have been taken to protect the data collected. In particular, the security of your data is ensured by:
- Using TLS (Transport Layer Security) and SSL (Secure Socket Layer) protocols to secure your data
- Protecting with username and password
- Implementing traceability measures, by keeping the computers and servers used to store personally identifiable data in a secure environment
- Limiting access to your data to authorized employees who need it to perform specific tasks (e.g., billing or customer service).
USER RIGHTS
Your Rights Regarding Your DataYou have many rights concerning your data and how it is used. You can request access, rectification, or, if necessary, deletion of your data. You also have the option, in certain cases, to object to the processing of your data or to request its limitation.You may also request that the data you provided be returned to you in a structured, machine-readable format, known as the right to portability.In another context, you can also establish directives (general or specific) regarding the fate of your data after your death and register these directives with a trusted third party certified by the National Commission on Informatics and Liberty (CNIL).If you believe that we are not respecting your rights or our obligations, you can file a complaint directly with the CNIL services.This right can be exercised at any time by email at the following address: hello@monialisasi.comTo allow MONIA LISASI to respond quickly, please provide your first name, last name, email, address, and, if possible, your customer reference. Some requests to exercise your rights (right of access) must be accompanied by a photocopy of an identity document bearing your signature to verify your identity and specify the address to which the response should be sent. A response will be sent to you, unless in special cases, within one (1) month following receipt of the request.
TRANSFER OF DATA OUTSIDE THE EUROPEAN UNION
Data Transfer Outside the European UnionAs a principle, the personal data collected are not intended to be transferred outside the European Union. This personal data is hosted on a server located within the European Union.However, if any data concerning you were to be transmitted for the purposes mentioned above to companies located in countries outside the European Union, MONIA LISASI will take all necessary measures and guarantees to secure such transfers prior to the transfer and commits to ensuring that this transfer is covered by either:
- A decision of adequacy from the European Commission in accordance with Article 45 of the European Data Protection Regulation,
- Standard contractual clauses issued by the European Commission or a Control Authority in accordance with Article 46 of the European Data Protection Regulation,
- Binding corporate rules approved by a competent Control Authority under Article 47 of the European Data Protection Regulation.
NEWSLETTER & ALERTS
Newsletter and Promotional AlertsFollowing the creation of your account and provided you have consented, you may receive a newsletter and personalized alerts in the form of emails, push notifications, or SMS. These mailings keep you informed about the latest news from MONIA LISASI and any potential benefits you may receive. We measure the open rate of our electronic communications to better tailor them to your needs. If you no longer wish to receive promotional messages, you can unsubscribe at any time in your Client Account profile or by clicking the unsubscribe link at the bottom of each promotional email or SMS. Unsubscribing from promotional messages will not stop service communications (order status, etc.).
ADVERTISING BANNERS
Personalized Advertising and Data UsageTo keep you informed about new products and those that may interest you, we use the data collected during your visit to display advertisements on other sites you visit. The processing of this data is generally done through cookies, pixels, or web beacons. Our aim is to make our advertising offer more personal and relevant based on the products you have previously shown interest in. In this context, we only use pseudonymous data: no personal data is stored in the cookies (see Cookie Management Policy).
MARKET RESEARCH, SATISFACTION AND OPINION SURVEYS
Data Collection for Studies and SurveysThe data collected during studies and surveys, whether gathered on the site or submitted through a form, are not used for advertising purposes. They are also not shared with third parties or published. If you participate in a survey, you will be informed about the processing and use of your information. You can at any time oppose, in whole or in part, the processing of this information by contacting MONIA LISASI using the contact details mentioned in Article 20, “HOW TO CONTACT US?”
LOG FILES
Data Usage on www.monialisasi.comAccessing www.monialisasi.com results in the transmission of usage data by the browser, which is recorded in server log files. The recorded data includes the following information: date and time of the visit, name of the consulted site, IP address, referer URL, volume of data transferred, product, and information about the browser version used.We analyze this data for server maintenance and optimization, as well as for improving the site and related services. This data also helps us identify errors and correct them before they impact the user experience. Finally, this data allows us to prevent Distributed Denial of Service (DDoS) attacks that can render a site temporarily inoperative by overwhelming it with requests.
SOCIAL NETWORKS
Use of Social Plugins on the WebsiteThe website utilizes social plugins. These include small buttons that provide access to third-party social networks such as Facebook, Snapchat, Instagram, YouTube, and TikTok, which you can find on the website. When you visit a page on the website containing these social plugins, a connection is established with the servers of the respective social networks, which are then informed that you have accessed the corresponding page of the site, even if you do not have a user account.
MODIFICATION OF THE PRIVACY POLICY
Modification of the Privacy PolicyMONIA LISASI reserves the right to modify or, more generally, to update this Privacy Policy at any time and without prior notice. Any substantial changes will be communicated on the website and/or, if applicable, via email. We encourage you to regularly check this page to stay informed about any modifications made to the Privacy Policy.
HOW TO CONTACT US
Exercising Your RightsYou can exercise your rights or ask us a question regarding our use of your personal data at the following address: hello@monialisasi.com, specifying which right you wish to exercise: Right of access or information, Right of rectification, Right of limitation, Right of opposition, Right to erasure of data, Right to portability, Other.In the case of exercising one of the aforementioned rights, you are required to attach a copy of an identification document, front and back, such as a driver’s license, passport, or residence permit.We commit to processing your requests as quickly as possible.
CONSENTMENT
Consent to Privacy PolicyBy using our site www.monialisasi.com, you consent to this Privacy Policy.
